The aim of this study is twofold. First, this study develops a model of an
organization’s digital maturity that is adjusted to public sector organization. Second, based
on the proposed model, digital maturity of several types of public sector organizations is
diagnosed. The proposed model includes six dimensions, namely, digitalization-focused
management, openness to stakeholders’ (partners’) needs, digital competencies of employees,
digitalization of processes, digital technologies, and e-innovativeness. This model was tested
on a sample of 136 public sector organizations operating in Malopolska Region in Poland.
The results indicate that, among the six dimensions of digital maturity, the use of digital
technologies and digitalization-focused management scored the highest (equivalent to a high
and moderate degree of digital maturity). Employees’ digital competencies also represent a
moderate level of digital maturity (but still significantly lower). The remaining dimensions,
namely, e-innovativeness, digitalization of processes, and openness to stakeholders’ needs,
represent a low level of digital maturity. The results show that the examined types of public
sector organizations differ in terms of digital maturity. The observed characteristics
regarding digital maturity are sufficient to indicate the direction of future development for
each type of organization. The proposed model can be used for the diagnosis of digital
maturity on the level of a single organization as well.